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Rechtsanwalt Marian Härtel - ITMediaLaw

Online retailer: information about warranty terms

13. March 2019
in Competition law, Online retail
Reading Time: 2 mins read
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A popular warning topic for online retailers, be it in their own online store or on trading platforms such as Amazon and/or eBay, is the lack of information regarding an existing manufacturer’s warranty for a product. Many sellers probably do not even know that there is an obligation for traders to inform consumers about guarantees and their terms. This obligation derives from Article 246a, Paragraph 1, of the Law on the Introduction of the German Civil Code (BGB iVm). Section 312d of the German Civil Code (BGB). Incidentally, everyone is advised to study the paragraph here, as there are numerous other traps and obligations lurking.

Irrelevant for the justification of a warning and thus costs for lawyers etc. is of course, if one did not know about this obligation. However, it is particularly irrelevant if you were unaware of the guarantee as such, for example because you bought the product yourself unsuspectingly from a wholesaler or even via dropshipping. In this case, it is the sole duty of the seller to inform the manufacturer of the existence or non-existence of such a guarantee and to have this information given in writing in case of doubt. Of course, this also applies if at some point you have listed a product, the manufacturer should introduce a warranty afterwards, and you do not subject the product description to any update.

By the way, the information on the warranty must be complete, easily recognizable and adhered to in the product description. For example, an email after purchase would not suffice.

Moreover, as with so many topics related to offering an online shop, it is not even done with the mention of the guarantee. If you add all the information to the product description, you can no longer be warned. However, it may now be warned that the consumer has not been informed that such a voluntary manufacturer’s guarantee will not, of course, restrict consumer rights of revocation and, most importantly, a guarantee in any way.

The issue of guarantee, in all its colours, has probably been one of the most frequent warning grounds in recent years. It is definitely worth looking at which products this affects. Although it often concerns consumer electronics, this list is not, of course, exhaustive.

Marian Härtel
Author: Marian Härtel

Marian Härtel ist Rechtsanwalt und Fachanwalt für IT-Recht mit einer über 25-jährigen Erfahrung als Unternehmer und Berater in den Bereichen Games, E-Sport, Blockchain, SaaS und Künstliche Intelligenz. Seine Beratungsschwerpunkte umfassen neben dem IT-Recht insbesondere das Urheberrecht, Medienrecht sowie Wettbewerbsrecht. Er betreut schwerpunktmäßig Start-ups, Agenturen und Influencer, die er in strategischen Fragen, komplexen Vertragsangelegenheiten sowie bei Investitionsprojekten begleitet. Dabei zeichnet sich seine Beratung durch einen interdisziplinären Ansatz aus, der juristische Expertise und langjährige unternehmerische Erfahrung miteinander verbindet. Ziel seiner Tätigkeit ist stets, Mandanten praxisorientierte Lösungen anzubieten und rechtlich fundierte Unterstützung bei der Umsetzung innovativer Geschäftsmodelle zu gewährleisten.

Tags: AmazonConsumerE‑mailEBayInformationLawsMailWarning

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  • Informationen
    • Ideal partner
    • About lawyer Marian Härtel
    • Quick and flexible access
    • Principles as a lawyer
    • Why a lawyer and business consultant?
    • Focus areas of attorney Marian Härtel
      • Focus on start-ups
      • Investment advice
      • Corporate law
      • Cryptocurrencies, Blockchain and Games
      • AI and SaaS
      • Streamers and influencers
      • Games and esports law
      • IT/IP Law
      • Law firm for GMBH,UG, GbR
      • Law firm for IT/IP and media law
    • The everyday life of an IT lawyer
    • How can I help clients?
    • Testimonials
    • Team: Saskia Härtel – WHO AM I?
    • Agile and lean law firm
    • Price overview
    • Various information
      • Terms
      • Privacy policy
      • Imprint
  • Services
    • Support and advice of agencies
    • Contract review and preparation
    • Games law consulting
    • Consulting for influencers and streamers
    • Advice in e-commerce
    • DLT and Blockchain consulting
    • Legal advice in corporate law: from incorporation to structuring
    • Legal compliance and expert opinions
    • Outsourcing – for companies or law firms
    • Booking as speaker
  • News
    • Gloss / Opinion
    • Law on the Internet
    • Online retail
    • Law and computer games
    • Law and Esport
    • Blockchain and web law
    • Data protection Law
    • Copyright
    • Labour law
    • Competition law
    • Corporate
    • EU law
    • Law on the protection of minors
    • Tax
    • Other
    • Internally
  • Podcast
    • ITMediaLaw Podcast
  • Knowledge base
  • Videos
    • Information videos – about Marian Härtel
    • Videos – about me (Couch)
    • Blogpost – individual videos
    • Videos on services
    • Shorts
    • Podcast format
    • Third-party videos
    • Other videos
  • Contact
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