• Mehr als 3 Millionen Wörter Inhalt
  • |
  • info@itmedialaw.com
  • |
  • Tel: 03322 5078053
Rechtsanwalt Marian Härtel - ITMediaLaw

No products in the cart.

  • en English
  • de Deutsch
  • Informationen
    • Ideal partner
    • About lawyer Marian Härtel
    • Quick and flexible access
    • Principles as a lawyer
    • Why a lawyer and business consultant?
    • Focus areas of attorney Marian Härtel
      • Focus on start-ups
      • Investment advice
      • Corporate law
      • Cryptocurrencies, Blockchain and Games
      • AI and SaaS
      • Streamers and influencers
      • Games and esports law
      • IT/IP Law
      • Law firm for GMBH,UG, GbR
      • Law firm for IT/IP and media law
    • The everyday life of an IT lawyer
    • How can I help clients?
    • Testimonials
    • Team: Saskia Härtel – WHO AM I?
    • Agile and lean law firm
    • Price overview
    • Various information
      • Terms
      • Privacy policy
      • Imprint
  • Services
    • Support and advice of agencies
    • Contract review and preparation
    • Games law consulting
    • Consulting for influencers and streamers
    • Advice in e-commerce
    • DLT and Blockchain consulting
    • Legal advice in corporate law: from incorporation to structuring
    • Legal compliance and expert opinions
    • Outsourcing – for companies or law firms
    • Booking as speaker
  • News
    • Gloss / Opinion
    • Law on the Internet
    • Online retail
    • Law and computer games
    • Law and Esport
    • Blockchain and web law
    • Data protection Law
    • Copyright
    • Labour law
    • Competition law
    • Corporate
    • EU law
    • Law on the protection of minors
    • Tax
    • Other
    • Internally
  • Podcast
    • ITMediaLaw Podcast
  • Knowledge base
    • Laws
    • Legal terms
    • Contract types
    • Clause types
    • Forms of financing
    • Legal means
    • Authorities
    • Company forms
    • Tax
    • Concepts
  • Videos
    • Information videos – about Marian Härtel
    • Videos – about me (Couch)
    • Blogpost – individual videos
    • Videos on services
    • Shorts
    • Podcast format
    • Third-party videos
    • Other videos
  • Contact
Kurzberatung
  • Informationen
    • Ideal partner
    • About lawyer Marian Härtel
    • Quick and flexible access
    • Principles as a lawyer
    • Why a lawyer and business consultant?
    • Focus areas of attorney Marian Härtel
      • Focus on start-ups
      • Investment advice
      • Corporate law
      • Cryptocurrencies, Blockchain and Games
      • AI and SaaS
      • Streamers and influencers
      • Games and esports law
      • IT/IP Law
      • Law firm for GMBH,UG, GbR
      • Law firm for IT/IP and media law
    • The everyday life of an IT lawyer
    • How can I help clients?
    • Testimonials
    • Team: Saskia Härtel – WHO AM I?
    • Agile and lean law firm
    • Price overview
    • Various information
      • Terms
      • Privacy policy
      • Imprint
  • Services
    • Support and advice of agencies
    • Contract review and preparation
    • Games law consulting
    • Consulting for influencers and streamers
    • Advice in e-commerce
    • DLT and Blockchain consulting
    • Legal advice in corporate law: from incorporation to structuring
    • Legal compliance and expert opinions
    • Outsourcing – for companies or law firms
    • Booking as speaker
  • News
    • Gloss / Opinion
    • Law on the Internet
    • Online retail
    • Law and computer games
    • Law and Esport
    • Blockchain and web law
    • Data protection Law
    • Copyright
    • Labour law
    • Competition law
    • Corporate
    • EU law
    • Law on the protection of minors
    • Tax
    • Other
    • Internally
  • Podcast
    • ITMediaLaw Podcast
  • Knowledge base
    • Laws
    • Legal terms
    • Contract types
    • Clause types
    • Forms of financing
    • Legal means
    • Authorities
    • Company forms
    • Tax
    • Concepts
  • Videos
    • Information videos – about Marian Härtel
    • Videos – about me (Couch)
    • Blogpost – individual videos
    • Videos on services
    • Shorts
    • Podcast format
    • Third-party videos
    • Other videos
  • Contact
Rechtsanwalt Marian Härtel - ITMediaLaw

Employment contract and entitlement to remuneration: Why “bad work” does not lead to refusal of payment

2. February 2025
in Other
Reading Time: 5 mins read
0 0
A A
0
legal 1143114 1920
Key Facts
  • Proper provision of services: A service contract primarily requires proper performance, not commercial success.
  • Entitlement to remuneration: The entitlement to remuneration already exists in the event of proper performance, irrespective of subjective dissatisfaction.
  • Subjective dissatisfaction: Subjective dissatisfaction on the part of the client does not justify a general reduction in payment.
  • Objective assessment: The client must specifically demonstrate the extent to which the service deviates significantly from the agreements.
  • Legal certainty: The ruling creates legal certainty for service providers in creative areas such as marketing and web design.
  • Contract drafting: Precise contract drafting is essential to avoid misunderstandings and disputes.
  • Relevance of the ruling: The ruling has far-reaching consequences for various service providers beyond influencer management.

Yesterday, I presented an exciting judgment that I obtained from the Higher Regional Court of Karlsruhe, with which I was able to achieve a significant result for a client. It became clear that in the context of a service contract – in contrast to a contract for work and services – the focus is primarily on the proper performance of the agreed activity and not on commercial success. Today, I would like to highlight a particular aspect of this judgment that I consider to be particularly relevant, as it goes far beyond the field of influencer management and can also be of great importance for marketing agencies, web designers and other service providers.

Content Hide
1. Legal basis of the service contract
2. Effects on practice
3. Conclusion
3.1. Author: Marian Härtel

In everyday practice, clients often attempt to reduce payments by assessing the service provided as defective or inadequate. This approach is often based on a purely subjective perception which, however, does not do justice to the contractual basis. As the judgment of the Higher Regional Court of Karlsruhe impressively demonstrates, a service contract already establishes the right to remuneration with the proper provision of services – even if the economic result falls short of expectations. A blanket reduction in payment due to subjective dissatisfaction is therefore not permissible as long as the service provided makes a useful contribution in the overall context.

This clarification not only creates legal certainty for service providers, but also strengthens the contractual position vis-à-vis clients. It shows that the focus is on the objective assessment of the service and not on individual expectations of success. Especially in areas where success depends on many variable factors – such as influencer management, but also marketing and website design – this differentiation is of crucial importance. In the event of a dispute, clients must substantiate the extent to which the service deviates significantly from the contractual agreements instead of relying solely on subjective dissatisfaction.

In the following, the legal basis of the service contract is discussed first, with particular emphasis on the differences to the contract for work and services.

Legal basis of the service contract

German contract law makes a fundamental distinction between service contracts and contracts for work. In contrast to a contract for work and services, a service contract focuses on the proper performance of the agreed activity without a specific result being owed. The provisions of Section 611 BGB (service contract) and Section 612 BGB (remuneration) are decisive here. Whereas in the case of a contract for work and services, claims for defects pursuant to Sections 633 et seq. BGB, the service contract already establishes the claim for remuneration with the proper provision of the service. The ruling of the Higher Regional Court of Karlsruhe makes it clear that a service that is subjectively perceived as defective may not automatically lead to a reduction or complete forfeiture of remuneration, provided that the service provided can be classified as usable in the overall context.

In addition, the Federal Court of Justice (BGH) has clarified that a service contract can only be rescinded if the service provided must be regarded as totally unusable – i.e. no longer has any functional or usable elements. Accordingly, mere underperformance or subjective dissatisfaction on the part of the client is not sufficient to rescind the contract. Only if the service provided no longer offers any objective benefit is it possible to rescind the contract in full. This supreme court ruling underpins the importance of an objective assessment of the provision of services and assures service providers that they remain entitled to the agreed remuneration even in the event of complaints, provided that the service provided still makes a useful contribution.

An important statement of the ruling can be summarized as follows: The decisive factor for the assessment of a service is whether the contractually owed activity was properly performed. Accordingly, subjective dissatisfaction on the part of the client does not justify a claim for an across-the-board reduction in payment. In the event of a dispute, it is up to the client to substantiate the extent to which the service provided deviates significantly from the contractual agreements. A mere statement of dissatisfaction is not sufficient for this. In addition, the ruling emphasizes that the service contract already establishes a claim for remuneration with the provision of the service – even if the economic result falls short of expectations.

Effects on practice

The decision of the Higher Regional Court of Karlsruhe has far-reaching practical consequences. Even if individual aspects of the service are assessed as less than optimal, there is a fundamental entitlement to remuneration, provided that the contractually agreed activity has essentially been performed. A unilateral reduction in payment by the client based solely on criticism of the economic success of the service is therefore inadmissible. This clarification strengthens the position of the service provider and reduces the potential for disputes in later disputes, as it establishes an objective assessment of the service provided as a reliable contractual basis.

Particularly in artistic and creative fields – such as the creation of logos, the design of websites or the support of clients by marketing agencies as well as in influencer and artist management – the view often circulates that even a subjectively perceived inferior performance is sufficient to assert warranty claims or even demand that the work be redone. Statements such as “Your work was bad, do it again” or “Try again, I have a warranty” misjudge the basis of a service contract. Within the framework of such a contract, the service provider owes the proper provision of the agreed service – without, however, guaranteeing any specific success. Mere subjective criticism can therefore not be used as a sufficient reason to justify a reduction in payment or even a reversal.

Notwithstanding the positive clarifications of case law, precise and comprehensive contract drafting remains essential. In particular, the following points should be taken into account in service contracts:

  • Precise service description: A clear definition of the scope of services and the individual partial services prevents subsequent interpretation difficulties.
  • Exclusion of guarantees of success: In marketing and influencer campaigns in particular, the contractual focus should be on the proper provision of services and not on the guarantee of commercial success.
  • Regulations on the notification of defects: Clear deadlines and modalities for the notification of defects prevent complaints from being raised at a late stage.
  • Payment modalities: Agreements on payments on account and clearly defined payment deadlines minimize the risk of subsequent disputes.
  • Contractual penalties and limitations of liability: Appropriate provisions on contractual penalties in the event of significant defaults can serve as a preventive instrument – always taking into account current case law.

These additional points emphasize that the proper provision of the service – regardless of subjective expectations of success or artistic evaluation standards – is at the heart of the service contract. In this way, service providers in creative industries can also safeguard their contractual claims without exposing themselves to unjustified additional claims or repeated remakes.

Conclusion

The judgment of the Higher Regional Court of Karlsruhe impressively shows that the right to remuneration under a service contract is linked to the proper performance of the contractually owed activity – even if the performance is subjectively perceived as “poor”. For me personally, it was a success to obtain this judgment for a client. However, the principles derived from it also provide a solid legal basis for marketing agencies, web designers and other service providers to protect themselves against subsequent reductions in payment. The most effective way to avoid future disputes and secure your own remuneration claim in the long term is to draft a precise contract. Further details and an in-depth case analysis can be found in my blog post “Exciting influencer management ruling from Karlsruhe“.

Marian Härtel
Author: Marian Härtel

Marian Härtel ist Rechtsanwalt und Fachanwalt für IT-Recht mit einer über 25-jährigen Erfahrung als Unternehmer und Berater in den Bereichen Games, E-Sport, Blockchain, SaaS und Künstliche Intelligenz. Seine Beratungsschwerpunkte umfassen neben dem IT-Recht insbesondere das Urheberrecht, Medienrecht sowie Wettbewerbsrecht. Er betreut schwerpunktmäßig Start-ups, Agenturen und Influencer, die er in strategischen Fragen, komplexen Vertragsangelegenheiten sowie bei Investitionsprojekten begleitet. Dabei zeichnet sich seine Beratung durch einen interdisziplinären Ansatz aus, der juristische Expertise und langjährige unternehmerische Erfahrung miteinander verbindet. Ziel seiner Tätigkeit ist stets, Mandanten praxisorientierte Lösungen anzubieten und rechtlich fundierte Unterstützung bei der Umsetzung innovativer Geschäftsmodelle zu gewährleisten.

Weitere spannende Blogposts

Black money agreement via WhatsApp = no remuneration for work

Black money agreement via WhatsApp = no remuneration for work
7. November 2022

A contractor from Bochum is not paid for renovation work in Düsseldorf. Although he and also the client denied this,...

Read moreDetails

Trademark law for startups

Trademark law for start-ups: How to protect your brand right from the start
10. October 2024

For start-ups, building a strong brand is crucial for long-term success. A well-protected brand can not only promote brand recognition...

Read moreDetails

Cologne Regional Court upholds strict influencer jurisprudence

Advertising with self-evident facts
7. November 2022

There is already a lot of content on my blog about the question of whether and when influencers and streamers...

Read moreDetails

Anticipating to reflect: the importance of contracts in the startup world

Anticipating to reflect: the importance of contracts in the startup world
11. July 2023

The rapidly pulsating world of start-ups is a place where dreams can come true, where innovative streams of thought burst...

Read moreDetails

Attention Brexit and GDPR

Attention Brexit and GDPR
7. November 2022

An important announcement is currently coming from the UK in the wake of Brexit. While much that will (or will...

Read moreDetails

Legal advice with AI support: Lawyer blog now with ChatGPT-4

Legal advice with AI support: Lawyer blog now with ChatGPT-4
31. March 2023

Dear Readers, As a lawyer, it is my job to advise and represent you in legal matters and problems. But...

Read moreDetails

The legal protection of a business plan

5b698c02ae6e02ed43d05d01c467b658
10. July 2024

A business plan is an indispensable strategic document for start-ups and company founders. It serves as a roadmap for business...

Read moreDetails

Livechat via Viber

Livechat via Viber
30. September 2019

Since my live chat offer is very well received, I continuously expand it. Anyone who uses Viber as a chat...

Read moreDetails

Simulated gambling does not lead to the indexing of a game

Simulated gambling does not lead to the indexing of a game
7. November 2022

The games "Coin Master," "Coin Trip" and "Coin Kingdom" are not harmful to minors within the meaning of the German...

Read moreDetails
BGH-Coaching-Urteil 2025: Online-Coachings als Fernunterricht – ZFU-Pflicht und Vertragsnichtigkeit
Law on the Internet

BGH-Coaching-Urteil 2025: Online-Coachings als Fernunterricht – ZFU-Pflicht und Vertragsnichtigkeit

18. July 2025

Ein neues BGH-Urteil sorgt für eine Schockwelle in der Coaching-Branche: Am 12. Juni 2025 hat der Bundesgerichtshof (BGH) entschieden, dass...

Read moreDetails
Eigentum an Software – Wem gehört eigentlich der Code?

Eigentum an Software – Wem gehört eigentlich der Code?

14. July 2025
Startup ohne Entwickler?

Startup ohne Entwickler?

8. July 2025
Keine stillschweigende AGB-Änderung – Schweigen gilt nicht als Zustimnung

Keine stillschweigende AGB-Änderung – Schweigen gilt nicht als Zustimnung

7. July 2025
So langsam nimmt der Shop Form an

So langsam nimmt der Shop Form an

3. July 2025

Podcastfolge

Influencer und Gaming: Rechtliche Herausforderungen in der digitalen Unterhaltungswelt

Influencer und Gaming: Rechtliche Herausforderungen in der digitalen Unterhaltungswelt

25. September 2024

In dieser fesselnden Folge nimmt Rechtsanwalt Marian Härtel die Zuhörer mit auf eine spannende Reise durch die dynamische Welt der...

Read moreDetails
eda7ba83 c559 4e68 8441 41159a0751f3

Blitzskalierung und rechtliche Herausforderungen: Der Balanceakt für Startups

20. April 2025
Juristische Trends für Startups 2025: Chancen und Herausforderungen

Juristische Trends für Startups 2025: Chancen und Herausforderungen

19. April 2025
“Digitales Recht Entschlüsselt” mit Rechtsanwalt Marian Härtel

“Digitales Recht Entschlüsselt” mit Rechtsanwalt Marian Härtel

25. September 2024
Rechtliche Herausforderungen im Gaming-Universum: Ein Leitfaden für Entwickler, Esportler und Gamer

Was wird 2025 für Startups juristisch bringen? Chancen? Risiken?

24. January 2025

Video

Mein transparente Abrechnung

Mein transparente Abrechnung

10. February 2025

In diesem Video rede ich ein wenig über transparente Abrechnung und wie ich kommuniziere, was es kostet, wenn man mit...

Read moreDetails
Faszination zwischen und Recht und Technologie

Faszination zwischen und Recht und Technologie

10. February 2025
Meine zwei größten Herausforderungen sind?

Meine zwei größten Herausforderungen sind?

10. February 2025
Was mich wirklich freut

Was mich wirklich freut

10. February 2025
Was ich an meinem Job liebe!

Was ich an meinem Job liebe!

10. February 2025
  • Privacy policy
  • Imprint
  • Contact
  • About lawyer Marian Härtel
Marian Härtel, Rathenaustr. 58a, 14612 Falkensee, info@itmedialaw.com

Marian Härtel - Rechtsanwalt für IT-Recht, Medienrecht und Startups, mit einem Fokus auf innovative Geschäftsmodelle, Games, KI und Finanzierungsberatung.

Welcome Back!

Login to your account below

Forgotten Password? Sign Up

Create New Account!

Fill the forms below to register

All fields are required. Log In

Retrieve your password

Please enter your username or email address to reset your password.

Log In
  • Informationen
    • Ideal partner
    • About lawyer Marian Härtel
    • Quick and flexible access
    • Principles as a lawyer
    • Why a lawyer and business consultant?
    • Focus areas of attorney Marian Härtel
      • Focus on start-ups
      • Investment advice
      • Corporate law
      • Cryptocurrencies, Blockchain and Games
      • AI and SaaS
      • Streamers and influencers
      • Games and esports law
      • IT/IP Law
      • Law firm for GMBH,UG, GbR
      • Law firm for IT/IP and media law
    • The everyday life of an IT lawyer
    • How can I help clients?
    • Testimonials
    • Team: Saskia Härtel – WHO AM I?
    • Agile and lean law firm
    • Price overview
    • Various information
      • Terms
      • Privacy policy
      • Imprint
  • Services
    • Support and advice of agencies
    • Contract review and preparation
    • Games law consulting
    • Consulting for influencers and streamers
    • Advice in e-commerce
    • DLT and Blockchain consulting
    • Legal advice in corporate law: from incorporation to structuring
    • Legal compliance and expert opinions
    • Outsourcing – for companies or law firms
    • Booking as speaker
  • News
    • Gloss / Opinion
    • Law on the Internet
    • Online retail
    • Law and computer games
    • Law and Esport
    • Blockchain and web law
    • Data protection Law
    • Copyright
    • Labour law
    • Competition law
    • Corporate
    • EU law
    • Law on the protection of minors
    • Tax
    • Other
    • Internally
  • Podcast
    • ITMediaLaw Podcast
  • Knowledge base
    • Laws
    • Legal terms
    • Contract types
    • Clause types
    • Forms of financing
    • Legal means
    • Authorities
    • Company forms
    • Tax
    • Concepts
  • Videos
    • Information videos – about Marian Härtel
    • Videos – about me (Couch)
    • Blogpost – individual videos
    • Videos on services
    • Shorts
    • Podcast format
    • Third-party videos
    • Other videos
  • Contact
  • en English
  • de Deutsch
Kostenlose Kurzberatung