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ITMediaLaw - Rechtsanwalt Marian Härtel

ITMediaLaw - Rechtsanwalt Marian Härtel > Law on the Internet > Cancellation of online subscriptions must be possible without a password!

Cancellation of online subscriptions must be possible without a password!

8. January 2024
in Law on the Internet
Reading Time: 2 mins read
0 0
A A
0
DALL·E 2023 12 27 13.30.08 A representation of Easy Online Subscription Cancellation Without Password. The image should convey this concept through a visual metaphor or abstra
Key Facts
  • Munich Regional Court I ruled that terminations must be possible without a password, influenced by vzbv's lawsuit against Sky Deutschland.
  • The ruling concerns the streaming service Wow; previous requirements were too complicated for subscribers.
  • According to the court, a termination only requires name and identification features, no e-mail or password entry.
  • The ruling is based on Section 312k BGB, which sets out clear requirements for online termination processes.
  • Consequences for providers: Termination processes must be legally compliant and simple.
  • Although an appeal has been lodged, the ruling is a clear standard for online terminations.
  • The decision reaffirms consumer protection and calls for online contracts to be designed transparently.

In an exciting ruling, the Regional Court of Munich I decided that it must be possible to cancel online subscriptions without entering a password. This ruling, followed by a lawsuit by the German Federation of Consumer Organizations (vzbv) against Sky Deutschland, has important implications for providers of online services. It is in line with other judgments that I have reported on here and fits in with another decision by Munich Regional Court.

Content Hide
1. The case: Sky and the streaming service Wow
2. Legal basis and decision criteria
3. Implications for online service providers
4. Outlook and possible consequences

The case: Sky and the streaming service Wow

The case centered on Sky Deutschland’s streaming service Wow. Previously, subscribers had to log into their customer account to cancel, which required them to enter an e-mail address and password. However, the court ruled that the name and other identifying features such as address and date of birth should be sufficient for termination. The need to remember a password that may have been set a long time ago was seen as an unnecessary restriction.

Legal basis and decision criteria

The court based its decision on Section 312k of the German Civil Code (BGB), which regulates the requirements for online termination processes. It was emphasized that a cancellation button must lead directly to a page on which the cancellation can be declared without prior login or password entry. Sky’s practice of requiring registration and password entry was deemed to be a breach of consumer protection.

Implications for online service providers

This ruling has far-reaching consequences for all providers of online services. It underlines the need to make termination processes simple and straightforward. Providers must ensure that their termination processes comply with legal requirements and do not present unnecessary hurdles for consumers.

Outlook and possible consequences

The judgment is not yet final, as Sky has lodged an appeal. However, it sets a clear standard for the design of online termination processes and could serve as a reference for future cases. It is to be expected that this ruling will influence the practice of providers with regard to online terminations.

The ruling by the Munich Regional Court significantly strengthens the position of consumers. It underlines the importance of the cancel button and the need to be able to terminate online contracts simply and easily. The vzbv has already established that many providers have not yet implemented the legal requirements, or have done so inadequately. This ruling could therefore represent a turning point and lead to improved practice in the design of online termination processes.

Overall, this judgment highlights the importance of striking a balance between consumer protection and the operational requirements of online services. It emphasizes the need for online contracts to be transparent and consumer-friendly, which is beneficial for providers and consumers alike.

Tags: ConsumerConsumer protectionE‑mailGermanyJudgmentJudgmentsKündigungLawsuitMailVerträge

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  • Informationen
    • Ideal partner
    • About lawyer Marian Härtel
    • Quick and flexible access
    • Principles as a lawyer
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      • Focus on start-ups
      • Investment advice
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      • Cryptocurrencies, Blockchain and Games
      • AI and SaaS
      • Streamers and influencers
      • Games and esports law
      • IT/IP Law
      • Law firm for GMBH,UG, GbR
      • Law firm for IT/IP and media law
    • The everyday life of an IT lawyer
    • How can I help clients?
    • Testimonials
    • Team: Saskia Härtel – WHO AM I?
    • Agile and lean law firm
    • Price overview
    • Various information
      • Terms
      • Privacy policy
      • Imprint
  • Services
    • Support and advice of agencies
    • Contract review and preparation
    • Games law consulting
    • Consulting for influencers and streamers
    • Advice in e-commerce
    • DLT and Blockchain consulting
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    • Legal compliance and expert opinions
    • Outsourcing – for companies or law firms
    • Booking as speaker
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    • Gloss / Opinion
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    • Blockchain and web law
    • Data protection Law
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