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Rechtsanwalt Marian Härtel - ITMediaLaw

BGH to decide on Yelp reviews in January

20. November 2019
in Law on the Internet
Reading Time: 2 mins read
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p palais2013 mitbrunnen miletzki internet
Key Facts
  • The plaintiff sues Yelp for inadmissible ratings and claims damages.
  • Users can rate companies on Yelp using stars and text; ratings are automatically categorized as "recommended" or "not recommended".
  • The plaintiff operates two fitness studios and considers Yelp responsible for the distorted presentation of her reviews.
  • The Munich Higher Regional Court ordered Yelp not to include non-recommended reviews in the overall rating.
  • Yelp has filed an appeal; the decision of the Federal Court of Justice is expected on January 14, 2020.
  • The decisions could have a major impact on other review platforms, such as Jameda.
  • Possible claims for damages for infringement of third-party rights could be enormous.

Facts

Content Hide
1. Facts
2. Previous process history
3. The decision?
3.1. Author: Marian Härtel

The applicant claims that Yelp is injunctive relief, determination and damages for its assessment representations.

As many will know, registered users on Yelp can rate companies by awarding one to five stars and a text post. The problem with this: Yelp accepts all reviews and classifies them as automated and up-to-date either “recommended” or “(currently) not recommended” without manual control by a software.

When a company is called up to Yelp, the name and appearance of a company displays up to five stars that correspond to the average of the award in the “recommended” posts. Immediately next to it is the indication “[number] contributions”. A corresponding number of ratings are reproduced with the stars awarded and the text post, overridden by “Recommended Posts for [Company]”. At the end of this playback, “[Number] of other posts that are not currently recommended” is written. After clicking on the button next to it, the following text is displayed:

“What are recommended reviews?

Our users publish on […] Millions of contributions. For this reason, we use automated software to highlight the most helpful posts. This software takes into account several factors, such as the quality, trustworthiness and previous activity of the user […]. This process is the same for all business listings and has nothing to do with whether a company is an advertiser with us or not. However, the contributions that are not directly included in the overall rating are listed below. Find out more here.”

This includes the heading “[Number of] Contributions to [Company] are not currently recommended” with the following “Note: The posts below are not included in the entire asterisk rating for the business.” This is followed by the playback of the non-recommended contributions.

The applicant operates two gyms. It believes that Yelp is embracing opinions in users’ posts. The distinction between recommended and currently unrecommended contributions is arbitrary and not based on comprehensible criteria, which creates a distorted and incorrect overall picture.

Previous process history

The Regional Court of Munich dismissed the action. The Higher Regional Court of Munich, on the other hand, has ordered Yelp to refrain from showing an overall rating or a total of reviews for the gyms in the territory of the Federal Republic of Germany, in which posts and reviews submitted by users were submitted. which Yelp considers “not recommended at this time” will not be included. In addition, the Higher Regional Court has found Yelp’s obligation to compensate for any damage incurred and any damage that may arise. Yelp is pursuing its application for an appeal with the revision approved by the OLG Munich.

The decision?

Yesterday was a hearing at the Federal Court of Justice in Karlsruhe. So far, however, no further information on the tendency of the BGH is known. The date of a decision is to be 14 January 2020. The decision is likely to have a major impact on other assessment platforms. Together with the decisions surrounding Jameda (see e.g. this article) and the current controversy surrounding teacher review apps, some review platforms are likely to have to closely examine their own functions in the future in order to avoid being targeted by potentially unfairly treated companies/products on their own platform. The possible damages in the event of a violation of the rights of third parties can be enormous in this case.

Marian Härtel
Author: Marian Härtel

Marian Härtel ist Rechtsanwalt und Fachanwalt für IT-Recht mit einer über 25-jährigen Erfahrung als Unternehmer und Berater in den Bereichen Games, E-Sport, Blockchain, SaaS und Künstliche Intelligenz. Seine Beratungsschwerpunkte umfassen neben dem IT-Recht insbesondere das Urheberrecht, Medienrecht sowie Wettbewerbsrecht. Er betreut schwerpunktmäßig Start-ups, Agenturen und Influencer, die er in strategischen Fragen, komplexen Vertragsangelegenheiten sowie bei Investitionsprojekten begleitet. Dabei zeichnet sich seine Beratung durch einen interdisziplinären Ansatz aus, der juristische Expertise und langjährige unternehmerische Erfahrung miteinander verbindet. Ziel seiner Tätigkeit ist stets, Mandanten praxisorientierte Lösungen anzubieten und rechtlich fundierte Unterstützung bei der Umsetzung innovativer Geschäftsmodelle zu gewährleisten.

Tags: BghButtonDamagesEntscheidungenFederal courtInformationKarlsruheLawsuitMunich Higher Regional CourtSoftware

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  • Informationen
    • Ideal partner
    • About lawyer Marian Härtel
    • Quick and flexible access
    • Principles as a lawyer
    • Why a lawyer and business consultant?
    • Focus areas of attorney Marian Härtel
      • Focus on start-ups
      • Investment advice
      • Corporate law
      • Cryptocurrencies, Blockchain and Games
      • AI and SaaS
      • Streamers and influencers
      • Games and esports law
      • IT/IP Law
      • Law firm for GMBH,UG, GbR
      • Law firm for IT/IP and media law
    • The everyday life of an IT lawyer
    • How can I help clients?
    • Testimonials
    • Team: Saskia Härtel – WHO AM I?
    • Agile and lean law firm
    • Price overview
    • Various information
      • Terms
      • Privacy policy
      • Imprint
  • Services
    • Support and advice of agencies
    • Contract review and preparation
    • Games law consulting
    • Consulting for influencers and streamers
    • Advice in e-commerce
    • DLT and Blockchain consulting
    • Legal advice in corporate law: from incorporation to structuring
    • Legal compliance and expert opinions
    • Outsourcing – for companies or law firms
    • Booking as speaker
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    • Gloss / Opinion
    • Law on the Internet
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    • Blockchain and web law
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