• Areas of expertise
  • |
  • About me
  • |
  • Principles as a lawyer
  • |
  • Tel: 03322 5078053
  • info@itmedialaw.com
ITMediaLaw - Rechtsanwalt Marian Härtel
  • en English
  • de Deutsch
  • About lawyer Marian Härtel
    • About lawyer Marian Härtel
      • Ideal partner
      • About lawyer Marian Härtel
      • Video series – about me
      • Why a lawyer and business consultant?
      • Principles as a lawyer
      • Focus on start-ups
      • Nerd und Rechtsanwalt
      • Ideal partner
      • How can I help clients?
    • Über die Kanzlei
      • How clients benefit from my network of colleagues, partners and service providers
      • Quick and flexible access
      • Agile and lean law firm
      • Team: Saskia Härtel – WHO AM I?
      • Price overview
    • How can I help clients?
    • Sonstige Informationen
      • Einwilligungen widerrufen
      • Privatsphäre-Einstellungen ändern
      • Historie der Privatsphäre-Einstellungen
      • Privacy policy
    • Testimonials
    • Imprint
  • Leistungen
    • Focus areas of attorney Marian Härtel
      • Support with the foundation
      • Games law consulting
      • Advice in e-commerce
      • Support and advice of agencies
      • Legal advice in corporate law: from incorporation to structuring
      • Legal compliance and expert opinions
      • Streamers and influencers
      • Cryptocurrencies, Blockchain and Games
      • Outsourcing – for companies or law firms
    • Arbeitsschwerpunkte
      • Games and esports law
        • Esports. What is it?
      • Corporate law
      • IT/IP Law
      • Consulting for influencers and streamers
        • Influencer & Streamer
      • Contract review and preparation
      • DLT and Blockchain consulting
        • Blockchain Overview
      • Investment advice
      • AI and SaaS
  • Artikel/News
    • Langartikel / Guides
    • Law and computer games
    • Law and Esport
    • Law on the Internet
    • Blockchain and web law
    • Online retail
    • Data protection Law
    • Copyright
    • Competition law
    • Copyright
    • EU law
    • Law on the protection of minors
    • Labour law
    • Tax
    • Kanzlei News
    • Other
  • Videos/Podcasts
    • Videos
    • Podcast
      • ITMediaLaw Podcast
      • ITMediaLaw Kurz-Podcast
  • Knowledge base
  • Contact
Kurzberatung
  • About lawyer Marian Härtel
    • About lawyer Marian Härtel
      • Ideal partner
      • About lawyer Marian Härtel
      • Video series – about me
      • Why a lawyer and business consultant?
      • Principles as a lawyer
      • Focus on start-ups
      • Nerd und Rechtsanwalt
      • Ideal partner
      • How can I help clients?
    • Über die Kanzlei
      • How clients benefit from my network of colleagues, partners and service providers
      • Quick and flexible access
      • Agile and lean law firm
      • Team: Saskia Härtel – WHO AM I?
      • Price overview
    • How can I help clients?
    • Sonstige Informationen
      • Einwilligungen widerrufen
      • Privatsphäre-Einstellungen ändern
      • Historie der Privatsphäre-Einstellungen
      • Privacy policy
    • Testimonials
    • Imprint
  • Leistungen
    • Focus areas of attorney Marian Härtel
      • Support with the foundation
      • Games law consulting
      • Advice in e-commerce
      • Support and advice of agencies
      • Legal advice in corporate law: from incorporation to structuring
      • Legal compliance and expert opinions
      • Streamers and influencers
      • Cryptocurrencies, Blockchain and Games
      • Outsourcing – for companies or law firms
    • Arbeitsschwerpunkte
      • Games and esports law
        • Esports. What is it?
      • Corporate law
      • IT/IP Law
      • Consulting for influencers and streamers
        • Influencer & Streamer
      • Contract review and preparation
      • DLT and Blockchain consulting
        • Blockchain Overview
      • Investment advice
      • AI and SaaS
  • Artikel/News
    • Langartikel / Guides
    • Law and computer games
    • Law and Esport
    • Law on the Internet
    • Blockchain and web law
    • Online retail
    • Data protection Law
    • Copyright
    • Competition law
    • Copyright
    • EU law
    • Law on the protection of minors
    • Labour law
    • Tax
    • Kanzlei News
    • Other
  • Videos/Podcasts
    • Videos
    • Podcast
      • ITMediaLaw Podcast
      • ITMediaLaw Kurz-Podcast
  • Knowledge base
  • Contact
ITMediaLaw - Rechtsanwalt Marian Härtel
Home Law on the Internet

Termination Assistants and Consumer Protection: Compliance with Section 312k of the German Civil Code (BGB)

2. June 2023
in Law on the Internet, Online retail
Reading Time: 2 mins read
0 0
A A
0
farewell 3258939 1280
Key Facts
  • According to Section 312k BGB, companies must offer consumers an efficient way to cancel their contracts.
  • The cancel button must be clearly labeled, e.g. "Cancel contracts here".
  • Companies must immediately provide access to the notice of termination and its confirmation electronically.
  • The Regional Court of Koblenz ruled that a termination assistant is lawful if options are easily accessible.
  • The cancellation wizard must not impair the visibility of the cancellation button.
  • The ruling promotes consumer protection and flexibility when terminating contracts.
  • Companies must ensure that the termination assistant meets the requirements of Section 312k BGB.

Cancel button

Content Hide
1. Cancel button
2. What did the Koblenz Regional Court have to decide?
3. But

Pursuant to Section 312k of the German Civil Code (BGB), it is a legal requirement for companies offering online continuing obligations to provide their customers with an efficient and user-friendly option for termination. These regulations in the German Civil Code, which came into force last year in 2022, oblige the operator of a website (or service) on which consumers are enabled to conclude a contract in electronic commerce to fulfill certain obligations.

These obligations include ensuring that the consumer can make a declaration on the website for the ordinary or extraordinary termination of a contract that can be concluded on the website via a cancellation button. The cancellation button must be legibly labeled with nothing other than the words “Cancel Contracts Here” or with appropriate clear wording.

In addition, the entrepreneur must immediately confirm to the consumer the content as well as the date and time of receipt of the termination declaration and the time at which the contractual relationship is to be terminated by the termination in text form by electronic means.

These legal requirements underscore the importance of consumer protection in the digital age and the need for companies to implement clear and efficient termination processes.

What did the Koblenz Regional Court have to decide?

At 1und1, a cancellation wizard was offered in addition to the cancellation button, which led to a lawsuit due to § 312k BGB. However, the court ruled that the termination assistant did not violate the law as long as the termination options were easily accessible and could be found without difficulty.

The court’s decision is based on the assumption that consumers can understand the difference between an immediate cancellation and a cancellation assistant. The term “assistant” indicates that it is an assistance for termination, not the fastest termination method. The position of the cancellation assistant on the website must not cause the cancellation button to be overlooked. Both options must be presented equally, and neither must be designed more attractively to attract more attention.

The ruling of the Koblenz Regional Court is an important step in the development of case law on the subject of cancellation buttons. It shows that consumer protection and flexibility in terminating contracts can go hand in hand. It remains to be seen how case law will develop in this area.

But

It is important to emphasize that companies offering a termination assistant must ensure that it complies with the requirements of Section 312k of the German Civil Code. This means that the cancellation button must be easy to find and access, and that the cancellation assistant must not be used to distract attention from the cancellation button.

Overall, this ruling shows that a cancellation assistant can be an effective and legally compliant alternative to the cancellation button, as long as it meets the requirements of consumer protection.

Tags: Consumer protectiondigitalKündigungRegional Court Koblenz

Beliebte Beträge

Legally compliant contract drafting for software development on no-code platforms

Legally compliant contract drafting for software development on no-code platforms
26. April 2025

No-code and low-code platforms enable start-ups and agencies to develop software and digital products quickly and without in-depth programming knowledge....

Read moreDetails

Automated pricing and dynamic pricing in e-commerce

automatisierte preisgestaltung und dynamic pricing im ee28091commerce 1
2. April 2025

In the digital economy, automated pricing and dynamic pricing strategies are now part of everyday life. Whether for online shopping,...

Read moreDetails

Growth hacking and viral marketing – legal requirements

growth hacking und virales marketing juristische anforderungen 1
1. April 2025

Growth hacking and viral marketing promise start-ups rapid growth and a wide reach with a low budget. In the digital...

Read moreDetails

Liability of website operators for user comments – When and how operators are responsible for their users’ content

Creating contracts with face models and voice models: A guide for the gaming industry
15. March 2025

Introduction The responsibility of website operators for user-generated content has become much more important in recent years, both in case...

Read moreDetails

AI editing of OnlyFans content & Instagram campaigns: Important legal tips!

ai generated g63ed67bf8 1280
23. February 2025

Copyright and original material Copyright regulations protect the intellectual property of those who create photo and video material. The OnlyFans...

Read moreDetails

Digitalization and contract law: Electronic signature in accordance with the eIDAS Regulation

Digitalization and contract law: Electronic signature in accordance with the eIDAS Regulation
3. March 2025

Introduction: Digitalization and modern contract law Advancing digitalization is changing all business processes, especially in the area of contract design....

Read moreDetails

Liability under Art. 82 GDPR for sending forged invoices!

Liability under Art. 82 GDPR for sending forged invoices!
17. February 2025

Recently, I have been able to successfully represent my clients in several similar cases that were affected by security breaches...

Read moreDetails

Right of reply on social media: Differences and comparison to press law

Right of reply on social media: Differences and comparison to press law
11. February 2025

The right of reply is a key instrument in the German legal system that enables those affected to respond to...

Read moreDetails

Cancellation buttons in focus: a recent ruling and its impact on online retail

abmahnung
8. February 2025

I have already reported several times on the requirements for unsubscribe buttons. This topic is particularly important for SaaS providers...

Read moreDetails

5.0 60 reviews

  • Avatar Lennart Korte ★★★★★ vor 2 Monaten
    Ich kann Herrn Härtel als Anwalt absolut weiterempfehlen! Sein Service ist erstklassig – schnelle Antwortzeiten, effiziente … Mehr Arbeit und dabei sehr kostengünstig, was für Startups besonders wichtig ist. Er hat für mein Startup einen Vertrag erstellt, und ich bin von seiner professionellen und zuverlässigen Arbeit überzeugt. Klare Empfehlung!
  • Avatar R.H. ★★★★★ vor 3 Monaten
    Ich kann Hr. Härtel nur empfehlen! Er hat mich bei einem Betrugsversuch einer Krypto Börse rechtlich vertreten. Ich bin sehr … Mehr zufrieden mit seiner engagierten Arbeit gewesen. Ich wurde von Anfang an kompetent, fair und absolut transparent beraten. Trotz eines zähen Verfahrens und einer großen Börse als Gegner, habe ich mich immer sicher und zuversichtlich gefühlt. Auch die Schnelligkeit und die sehr gute Erreichbarkeit möchte ich an der Stelle hoch loben und nochmal meinen herzlichsten Dank aussprechen! Daumen hoch mit 10 Sternen!
  • Avatar P! Galerie ★★★★★ vor 4 Monaten
    Herr Härtel hat uns äusserst kompetent in einen lästigen Fall mit META betreut. Er war effizient, beharrlich, aber auch mit … Mehr uns geduldig. Menschlich top, bis wir am Ende Dank ihm erfolgreich zum Ziel gekommen sind. Können wir wärmstens empfehlen. Und nochmals danke. P.H.
  • Avatar Philip Lucas ★★★★★ vor 8 Monaten
    Wir haben Herrn Härtel für unser Unternehmen konsultiert und sind äußerst zufrieden mit seiner Arbeit. Von Anfang an hat … Mehr er einen überaus kompetenten Eindruck gemacht und sich als ein sehr angenehmer Gesprächspartner erwiesen. Seine fachliche Expertise und seine verständliche und zugängliche Art im Umgang mit komplexen Themen haben uns überzeugt. Wir freuen uns auf eine langfristige und erfolgreiche Zusammenarbeit!
  • Avatar Doris H. ★★★★★ vor 10 Monaten
    Herr Härtel hat uns bezüglich eines Telefonvertrags beraten und vertreten. Wir waren mit seinem Service sehr zufrieden. Er … Mehr hat stets schnell auf unsere E-mails und Anrufe reagiert und den Sachverhalt einfach und verständlich erklärt. Wir würden Herrn Härtel jederzeit wieder beauftragen.Vielen Dank für die hervorragende Unterstützung
  • Avatar Mikael Hällgren ★★★★★ vor einem Monat
    I got fantastic support from Marian Härtel. He managed to get my wrongfully suspended Instagram account restored. He was … Mehr incredibly helpful the whole way until the positive outcome. Highly recommended!
  • Avatar Mosaic Mask Studio ★★★★★ vor 5 Monaten
    Die Kanzlei ist immer ein verlässlicher Partner bei der Sichtung und Bearbeitung von Verträgen in der IT Branche. Es ist … Mehr stets ein professioneller Austausch auf Augenhöhe.
    Die Ergebnisse sind auf hohem Niveau und haben die interessen unsers Unternehmens immer bestmöglich wiedergespiegelt.
    Vielen Dank für die sehr gute Zusammenarbeit.
  • Avatar Philipp Skaar ★★★★★ vor 8 Monaten
    Als kleines inhabergeführtes Hotel sehen wir uns ab und dann (bei sonst weit über dem Durchschnitt liegenden Bewertungen) … Mehr der Herausforderung von aus der Anonymität heraus agierenden "Netz-Querulanten" gegenüber gestellt. Herr Härtel versteht es außerordentlich spür- und feinsinnig, derartige - oftmals auf Rufschädigung ausgerichtete - Bewertungen bereits im Keim, also außergerichtlich, zu ersticken und somit unseren Betrieb vor weiteren Folgeschäden zu bewahren. Seine Umsetzungsgeschwindigkeit ist beeindruckend, seine bisherige Erfolgsquote = 100%.Ergo: Unsere erste Adresse zur Abwehr von geschäftsschädigenden Angriffen aus dem Web.
  • ●
  • ●
  • ●
  • ●

Video-Galerie

AI-generated videos - curse or blessing?
AI-generated videos – curse or blessing?
Be careful not to offer only binary login options!
Be careful not to offer only binary login options!
Am I the right person for you?
Am I the right person for you?
Marketing contract Influencer / Streamer

Marketing contract Influencer / Streamer

26. June 2023

In today's digital era, influencers and streamers have become major players in the marketing landscape. Marketing contracts are critical to...

Read moreDetails
Challenge

Challenge

16. October 2024
Utility token

Utility token

27. June 2023
dora

DORA

28. June 2023
Gesellschaft mit beschränkter Haftung & Co. Kommanditgesellschaft auf Aktien (GmbH & Co. KGaA)

Gesellschaft mit beschränkter Haftung & Co. Kommanditgesellschaft auf Aktien (GmbH & Co. KGaA)

16. October 2024

Podcast Folgen

Innovative Geschäftsmodelle – Risiko und Chance zugleich

Innovative Geschäftsmodelle – Risiko und Chance zugleich

10. September 2024

In dieser spannenden Folge unseres Podcasts tauchen wir tief in die Welt der innovativen Geschäftsmodelle ein. Unser Host Marian Härtel,...

Rechtliche Herausforderungen im Gaming-Universum: Ein Leitfaden für Entwickler, Esportler und Gamer

Was wird 2025 für Startups juristisch bringen? Chancen? Risiken?

24. January 2025

In dieser spannenden Episode des itmedialaw-Podcasts tauchen wir tief in die rechtlichen Entwicklungen ein, die die Startup-Welt im Jahr 2025...

Blitzskalierung und rechtliche Herausforderungen: Der Balanceakt für Startups

Blitzskalierung und rechtliche Herausforderungen: Der Balanceakt für Startups

20. April 2025

In dieser Episode sprechen Anna und Max über die rechtlichen Herausforderungen von Blitzskalierung und disruptiven Geschäftsmodellen. Am Beispiel von Plattformen...

“Digitales Recht Entschlüsselt” mit Rechtsanwalt Marian Härtel

“Digitales Recht Entschlüsselt” mit Rechtsanwalt Marian Härtel

25. September 2024

In diesem spannenden 30-minütigen Podcast entschlüsselt Rechtsanwalt Marian Härtel die komplexe Welt des digitalen Rechts für Selbstständige, Startups und Solopreneure....

  • Home
  • Imprint
  • Privacy policy
  • Terms
  • Agile and lean law firm
  • Ideal partner
  • Contact
  • Videos
Marian Härtel, Rathenaustr. 58a, 14612 Falkensee, info@itmedialaw.com

Marian Härtel - Rechtsanwalt für IT-Recht, Medienrecht und Startups, mit einem Fokus auf innovative Geschäftsmodelle, Games, KI und Finanzierungsberatung.

Welcome Back!

Login to your account below

Forgotten Password?

Retrieve your password

Please enter your username or email address to reset your password.

Log In
  • Contact
  • Leistungen
    • Support with the foundation
    • Focus areas of attorney Marian Härtel
    • Consulting for influencers and streamers
    • Advice in e-commerce
    • DLT and Blockchain consulting
    • Games law consulting
    • Support and advice of agencies
    • Legal advice in corporate law: from incorporation to structuring
    • Cryptocurrencies, Blockchain and Games
    • Investment advice
    • Booking as speaker
    • Legal compliance and expert opinions
    • Legal advice in corporate law: from incorporation to structuring
    • Contract review and preparation
  • About lawyer Marian Härtel
    • About lawyer Marian Härtel
    • Agile and lean law firm
    • Focus on start-ups
    • Principles as a lawyer
    • The everyday life of an IT lawyer
    • How can I help clients?
    • Why a lawyer and business consultant?
    • Focus on start-ups
    • How can I help clients?
    • Team: Saskia Härtel – WHO AM I?
    • Testimonials
    • Imprint
  • Videos
    • Video series – about me
    • Information videos – about Marian Härtel
    • Videos on services
    • Blogpost – individual videos
    • Shorts
    • Third-party videos
    • Podcast format
    • Other videos
  • Knowledge base
  • Podcast
  • Blogposts
    • Lange Artikel / Ausführungen
    • Law on the Internet
    • Online retail
    • Law and computer games
    • Law and Esport
    • Blockchain and web law
    • Data protection Law
    • Labour law
    • EU law
    • Corporate
    • Competition law
    • Copyright
    • Tax
    • Internally
    • Other
  • en English
  • de Deutsch
Kostenlose Kurzberatung