• Mehr als 3 Millionen Wörter Inhalt
  • |
  • info@itmedialaw.com
  • |
  • Tel: 03322 5078053
SAVED POSTS
Rechtsanwalt Marian Härtel - ITMediaLaw

No products in the cart.

  • en English
  • de Deutsch
  • Informationen
    • Ideal partner
    • About lawyer Marian Härtel
    • Quick and flexible access
    • Principles as a lawyer
    • Why a lawyer and business consultant?
    • Focus areas of attorney Marian Härtel
      • Focus on start-ups
      • Investment advice
      • Corporate law
      • Cryptocurrencies, Blockchain and Games
      • AI and SaaS
      • Streamers and influencers
      • Games and esports law
      • IT/IP Law
      • Law firm for GMBH,UG, GbR
      • Law firm for IT/IP and media law
    • The everyday life of an IT lawyer
    • How can I help clients?
    • Testimonials
    • Team: Saskia Härtel – WHO AM I?
    • Agile and lean law firm
    • Price overview
    • Various information
      • Terms
      • Privacy policy
      • Imprint
  • Services
    • Support and advice of agencies
    • Contract review and preparation
    • Games law consulting
    • Consulting for influencers and streamers
    • Advice in e-commerce
    • DLT and Blockchain consulting
    • Legal advice in corporate law: from incorporation to structuring
    • Legal compliance and expert opinions
    • Outsourcing – for companies or law firms
    • Booking as speaker
  • News
    • Gloss / Opinion
    • Law on the Internet
    • Online retail
    • Law and computer games
    • Law and Esport
    • Blockchain and web law
    • Data protection Law
    • Copyright
    • Labour law
    • Competition law
    • Corporate
    • EU law
    • Law on the protection of minors
    • Tax
    • Other
    • Internally
  • Podcast
    • ITMediaLaw Podcast
  • Knowledge base
    • Laws
    • Legal terms
    • Contract types
    • Clause types
    • Forms of financing
    • Legal means
    • Authorities
    • Company forms
    • Tax
    • Concepts
  • Videos
    • Information videos – about Marian Härtel
    • Videos – about me (Couch)
    • Blogpost – individual videos
    • Videos on services
    • Shorts
    • Podcast format
    • Third-party videos
    • Other videos
  • Contact
Kurzberatung
  • Informationen
    • Ideal partner
    • About lawyer Marian Härtel
    • Quick and flexible access
    • Principles as a lawyer
    • Why a lawyer and business consultant?
    • Focus areas of attorney Marian Härtel
      • Focus on start-ups
      • Investment advice
      • Corporate law
      • Cryptocurrencies, Blockchain and Games
      • AI and SaaS
      • Streamers and influencers
      • Games and esports law
      • IT/IP Law
      • Law firm for GMBH,UG, GbR
      • Law firm for IT/IP and media law
    • The everyday life of an IT lawyer
    • How can I help clients?
    • Testimonials
    • Team: Saskia Härtel – WHO AM I?
    • Agile and lean law firm
    • Price overview
    • Various information
      • Terms
      • Privacy policy
      • Imprint
  • Services
    • Support and advice of agencies
    • Contract review and preparation
    • Games law consulting
    • Consulting for influencers and streamers
    • Advice in e-commerce
    • DLT and Blockchain consulting
    • Legal advice in corporate law: from incorporation to structuring
    • Legal compliance and expert opinions
    • Outsourcing – for companies or law firms
    • Booking as speaker
  • News
    • Gloss / Opinion
    • Law on the Internet
    • Online retail
    • Law and computer games
    • Law and Esport
    • Blockchain and web law
    • Data protection Law
    • Copyright
    • Labour law
    • Competition law
    • Corporate
    • EU law
    • Law on the protection of minors
    • Tax
    • Other
    • Internally
  • Podcast
    • ITMediaLaw Podcast
  • Knowledge base
    • Laws
    • Legal terms
    • Contract types
    • Clause types
    • Forms of financing
    • Legal means
    • Authorities
    • Company forms
    • Tax
    • Concepts
  • Videos
    • Information videos – about Marian Härtel
    • Videos – about me (Couch)
    • Blogpost – individual videos
    • Videos on services
    • Shorts
    • Podcast format
    • Third-party videos
    • Other videos
  • Contact
Rechtsanwalt Marian Härtel - ITMediaLaw

ECJ: Amazon doesn’t have to offer users a phone number

28. February 2019
in EU law, Law on the Internet
Reading Time: 2 mins read
0 0
A A
0
flag 2313980 1280

The Federal Association of Consumer Centres and Consumer Associations, Consumer Association of the German Federal Association of Consumers, sued Amazon before the German courts with the aim of finding that Amazon was in breach of the german law in force, which was Consumer Policy requires the trader to provide the telephone number and, where appropriate, his fax number and e-mail address in a clear and comprehensible manner, in addition to the address. In particular, the Bundesverband accuses Amazon of failing to fulfil its information obligations to consumers in a clear and comprehensible manner, since it fails to provide consumers with a right to use the online mailing business on the website in advance of the online mailing business. fax number and to provide the consumer with a telephone number immediately (which he can only see after a variety of steps). The automatic recall system and the ability to chat on the Internet, both offered by Amazon, are not sufficient to meet the statutory obligations.

However, the Advocate General of the ECJ takes a different view. In his Opinion today, Advocate General Giovanni Pitruzzella points out that the aim of the directive is to achieve an ever-increasing level of protection for the consumer, while at the same time ensuring the competitiveness of undertakings. Consequently, the relevant provisions of EU law must be interpreted as ensuring the highest level of protection for the consumer, without, however, having more intheir intervention in the trader’s freedom of movement than in order to achieve the abovementioned absolutely necessary for the purpose of the year. Thus, effective consumer protection is not achieved by establishing a specific type of contact (e.g. use of the telephone), but by ensuring that consumers have the most effective means of communication in relation to: the means by which the sale is carried out.

In the view of the Advocate General, therefore, the means of communication are not important in the abstract. The Advocate General therefore proposes that the Court should find that, for contracts concluded at distance and off-premises, the list of means of communication (telephone, fax, e-mail) in the Directive is merely an example. The trader is therefore free to choose the means he makes available for contact with the consumer, including those which are not expressly mentioned in the directive, such as Internet chat (a kind of technical development of the fax) or a automatic recall system (as technological progress compared to the call centre) provided that the above objectives of the Directive are implemented. Moreover, the objective of a high level of protection for the consumer and the exemplary nature of the means of communication require the trader to provide the consumer with several means of communication, thereby guaranteeing his freedom of choice.

But beware of hasty removal of the phone number from the imprint. It is true that the Advocate General pointed out that the directive prohibits divergent provisions and that the directive is contrary to German law in so far as a telephone number is compulsory. However, the ECJ has not yet taken a decision, even though it often joins the Advocate General. Moreover, a lack of telephone numbers could still lead to warnings and it is unlikely to be worth taking the dispute, at its own expense, to the courts to check exactly what follows from the ECJ ruling.

 

Marian Härtel
Author: Marian Härtel

Marian Härtel ist Rechtsanwalt und Fachanwalt für IT-Recht mit einer über 25-jährigen Erfahrung als Unternehmer und Berater in den Bereichen Games, E-Sport, Blockchain, SaaS und Künstliche Intelligenz. Seine Beratungsschwerpunkte umfassen neben dem IT-Recht insbesondere das Urheberrecht, Medienrecht sowie Wettbewerbsrecht. Er betreut schwerpunktmäßig Start-ups, Agenturen und Influencer, die er in strategischen Fragen, komplexen Vertragsangelegenheiten sowie bei Investitionsprojekten begleitet. Dabei zeichnet sich seine Beratung durch einen interdisziplinären Ansatz aus, der juristische Expertise und langjährige unternehmerische Erfahrung miteinander verbindet. Ziel seiner Tätigkeit ist stets, Mandanten praxisorientierte Lösungen anzubieten und rechtlich fundierte Unterstützung bei der Umsetzung innovativer Geschäftsmodelle zu gewährleisten.

Tags: AmazonChatConsumerConsumer CenterConsumer protectionDevelopmentE‑mailInformationinternetMailVerträgeWarning

Weitere spannende Blogposts

Sales at trade fairs and the right of withdrawal?

Publication of sales advertisements and classification as a trader
7. November 2022

In online retailing, the issue of the right of withdrawal is actually dead in the water. Anyone who sells products...

Read moreDetails

LG Bonn on access to WhatsApp messages

LG Bonn on access to WhatsApp messages
7. November 2022

As we all know, two blue check marks on WhatsApp mean that a message has not only arrived on the...

Read moreDetails

Influencers, advertising and the state media services

Legal form as an influencer? A few hints!
7. November 2022

I have already reported often enough about influencers and streamers and the currently very hotly disputed obligation to mark advertising...

Read moreDetails

BGH: Press organ may publish unsolicited book manuscripts

BGH: Press organ may publish unsolicited book manuscripts
7. November 2022

The Federal Court of Justice ruled that the publication of book articles by a member of the Bundestag on an...

Read moreDetails

Brexit and data protection, review contracts and service providers

ITMediaLaw: Http3 on Litespeed Server
7. November 2022

Earlier this year, I already warned about Brexit and data protection in this article. However, that was before the UK's...

Read moreDetails

Influencer: Kammergericht mitigates LG Berlin

Brief reminder: Influencer as target of warning letters
7. November 2022

In the meantime, you can also find some explanations on my blog about case law concerning influencers. Just scroll down...

Read moreDetails

Energy suppliers may not only offer direct debit online

No more free tissues at the pharmacy?
7. November 2022

Energy suppliers must offer consumers various payment options before they order an electricity rate online - including a payment method...

Read moreDetails

OLG Hamburg: Kunuu must delete anonymous reviews

OLG Hamburg: Kunuu must delete anonymous reviews
17. February 2024

Introduction As a lawyer specializing in copyright law, competition law and IT law, I regularly face the challenge of protecting...

Read moreDetails

Right of withdrawal for NFT purchases?

What is “digital property” and how can I benefit from it?
23. January 2023

Introduction When you purchase a product or service through NFT, you usually have a right of withdrawal. This means that...

Read moreDetails
Q&A: Rechtsfragen für Spieleentwickler
Law and computer games

5‑Tage‑Guide: Gründung eines Spieleentwickler‑Studios

5. August 2025

Als Unterstützung für junge Studios fasst diese Serie die wesentlichen Schritte zur Gründung einer Spieleentwicklung zusammen. Der Leitfaden gliedert sich...

Read moreDetails
EU Inc: Warum Europa jetzt eine einheitliche Startup-Gesellschaft braucht

EU Inc: Warum Europa jetzt eine einheitliche Startup-Gesellschaft braucht

22. July 2025
BGH hält Uber Black für wettbewerbswidrig

BGH erschüttert Coachingbranche – Was gilt nun?

21. July 2025
Growth Hacking und virales Marketing – Juristische Anforderungen

Games-Förderung 2025 – endlich zurück!

20. July 2025
Eigentum an Software – Wem gehört eigentlich der Code?

Eigentum an Software – Wem gehört eigentlich der Code?

14. July 2025

Podcastfolge

Rechtliche Herausforderungen und Chancen durch KI-Influencer und virtuelle Mitarbeitende

Rechtliche Herausforderungen und Chancen durch KI-Influencer und virtuelle Mitarbeitende

19. April 2025

In dieser Episode wird die rechtliche Einordnung von virtuellen Mitarbeitenden und KI-Influencern im Marketing untersucht. Der Fokus liegt auf den...

Read moreDetails
Rechtskette beim Spieleentwickler

Rechtskette beim Spieleentwickler

19. April 2025
KI im Rechtssystem: Auf dem Weg in eine digitale Zukunft der Justiz

KI im Rechtssystem: Auf dem Weg in eine digitale Zukunft der Justiz

13. October 2024
Das Metaverse – Rechtliche Herausforderungen in virtuellen Welten

Das Metaverse – Rechtliche Herausforderungen in virtuellen Welten

25. September 2024
Auf der dunklen Seite? Ein Rechtsanwalt im Spannungsfeld innovativer Startups

Auf der dunklen Seite? Ein Rechtsanwalt im Spannungsfeld innovativer Startups

25. September 2024

Video

Mein transparente Abrechnung

Mein transparente Abrechnung

10. February 2025

In diesem Video rede ich ein wenig über transparente Abrechnung und wie ich kommuniziere, was es kostet, wenn man mit...

Read moreDetails
Faszination zwischen und Recht und Technologie

Faszination zwischen und Recht und Technologie

10. February 2025
Meine zwei größten Herausforderungen sind?

Meine zwei größten Herausforderungen sind?

10. February 2025
Was mich wirklich freut

Was mich wirklich freut

10. February 2025
Was ich an meinem Job liebe!

Was ich an meinem Job liebe!

10. February 2025
  • Privacy policy
  • Imprint
  • Contact
  • About lawyer Marian Härtel
Marian Härtel, Rathenaustr. 58a, 14612 Falkensee, info@itmedialaw.com

Marian Härtel - Rechtsanwalt für IT-Recht, Medienrecht und Startups, mit einem Fokus auf innovative Geschäftsmodelle, Games, KI und Finanzierungsberatung.

Welcome Back!

Login to your account below

Forgotten Password? Sign Up

Create New Account!

Fill the forms below to register

All fields are required. Log In

Retrieve your password

Please enter your username or email address to reset your password.

Log In
  • Informationen
    • Ideal partner
    • About lawyer Marian Härtel
    • Quick and flexible access
    • Principles as a lawyer
    • Why a lawyer and business consultant?
    • Focus areas of attorney Marian Härtel
      • Focus on start-ups
      • Investment advice
      • Corporate law
      • Cryptocurrencies, Blockchain and Games
      • AI and SaaS
      • Streamers and influencers
      • Games and esports law
      • IT/IP Law
      • Law firm for GMBH,UG, GbR
      • Law firm for IT/IP and media law
    • The everyday life of an IT lawyer
    • How can I help clients?
    • Testimonials
    • Team: Saskia Härtel – WHO AM I?
    • Agile and lean law firm
    • Price overview
    • Various information
      • Terms
      • Privacy policy
      • Imprint
  • Services
    • Support and advice of agencies
    • Contract review and preparation
    • Games law consulting
    • Consulting for influencers and streamers
    • Advice in e-commerce
    • DLT and Blockchain consulting
    • Legal advice in corporate law: from incorporation to structuring
    • Legal compliance and expert opinions
    • Outsourcing – for companies or law firms
    • Booking as speaker
  • News
    • Gloss / Opinion
    • Law on the Internet
    • Online retail
    • Law and computer games
    • Law and Esport
    • Blockchain and web law
    • Data protection Law
    • Copyright
    • Labour law
    • Competition law
    • Corporate
    • EU law
    • Law on the protection of minors
    • Tax
    • Other
    • Internally
  • Podcast
    • ITMediaLaw Podcast
  • Knowledge base
    • Laws
    • Legal terms
    • Contract types
    • Clause types
    • Forms of financing
    • Legal means
    • Authorities
    • Company forms
    • Tax
    • Concepts
  • Videos
    • Information videos – about Marian Härtel
    • Videos – about me (Couch)
    • Blogpost – individual videos
    • Videos on services
    • Shorts
    • Podcast format
    • Third-party videos
    • Other videos
  • Contact
  • en English
  • de Deutsch
Kostenlose Kurzberatung