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ITMediaLaw - Rechtsanwalt Marian Härtel
Home Warning

Online services: Don’t forget the cancellation button!

14. November 2022
in Warning
Reading Time: 1 min read
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Key Facts
  • Cancellation button has been mandatory for companies in Germany since July 1, 2022.
  • The button is intended to reduce the effort involved in online cancellations and minimize deterrents.
  • Implementation rate is only 25-30%, many providers are not yet compliant.
  • Consumer advocates warn of lack of implementation in over 150 cases.
  • Cancellation button applies to almost all continuing obligations, e.g. subscription or mobile phone contracts.
  • requirements require a clearly designed button for termination.
  • Restrictions do not apply to rental and employment contracts or financial services.

Since July 1, 2022, companies operating in Germany (not only resident!!) must offer the so-called cancellation button on their websites. This is intended to reduce the effort and disincentive to terminate contracts online.

Many providers who offer contracts via the Internet are unlikely to have heard of this new obligation and have therefore not implemented it. In the meantime, however, consumer advocates are issuing warnings about the lack of implementation. In total, this has probably already been done in over 150 cases, and this is probably just the beginning. According to reports, the implementation rate is just 25-30%. Even hidden cancellation buttons or those with impermissible labeling are not sufficient to meet the legal requirements.

This is probably only the beginning, because in the meantime violations can be easily reported to the federal association.

The termination button, which came into force on July 01, 2022, is mandatory for almost all continuing obligations. These include, for example, subscription, leasing or mobile communications contracts. Companies that offer contracts online must offer the option of being able to terminate contracts online as well. The cancellation button also applies to contracts concluded before July 1, 2022. It is also mandatory for contracts concluded in stores if they can also be concluded online.

Only in the case of contracts to which stricter requirements for termination apply by law, such as rental and employment contracts or contracts for financial services, do the amendments to the law not apply.

The legal requirements specify that this must be a clearly designed button. The IHK has created a good overview on this page.

Tags: ButtonButtonConsumerinternetKündigungLawsserviceVerträge

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  • Informationen
    • Ideal partner
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    • Quick and flexible access
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      • Focus on start-ups
      • Investment advice
      • Corporate law
      • Cryptocurrencies, Blockchain and Games
      • AI and SaaS
      • Streamers and influencers
      • Games and esports law
      • IT/IP Law
      • Law firm for GMBH,UG, GbR
      • Law firm for IT/IP and media law
    • The everyday life of an IT lawyer
    • How can I help clients?
    • Testimonials
    • Team: Saskia Härtel – WHO AM I?
    • Agile and lean law firm
    • Price overview
    • Various information
      • Terms
      • Privacy policy
      • Imprint
  • Services
    • Support and advice of agencies
    • Contract review and preparation
    • Games law consulting
    • Consulting for influencers and streamers
    • Advice in e-commerce
    • DLT and Blockchain consulting
    • Legal advice in corporate law: from incorporation to structuring
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    • Outsourcing – for companies or law firms
    • Booking as speaker
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