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Rechtsanwalt Marian Härtel - ITMediaLaw

Paid number in disclaimer inadmissible

28. May 2019
in Competition law, Online retail
Reading Time: 2 mins read
0 0
A A
0
electronic commerce

Following the ECJ decision on the use of paid numbers to contact an online retailer (CJEU, judgment of 02.03.2017 – Rs. C -568/15), there is now also further clarity regarding the use of a paid service number in the Within the scope of a revocation instruction: The OLG Hamburg considered the use of a paid value-added service number in a revocation instruction to be inadmissible in a model procedure conducted by the Competition Centre.

At first instance, the LG Hamburg had taken the view that it was not anti-competitive to indicate, within a revocation notice, a paid 01805 number under which the consumer could exercise his right of withdrawal. In particular, this was justified on the ground that, in the specific case, the consumer is not obliged to pay more than the basic tariff. The concept of ‘basic tariff’ must be interpreted as meaning that the consumer only has to pay the costs incurred by the communications service provider and that he does not have to pay a surcharge for the trader. In addition, the cost of a maximum of 42 cents per minute in mobile communications or 14 cents/minute on landlines is not in itself so high as to deter a consumer from exercising the right of withdrawal. This is all the more true since an e-mail address was still held, through which the right of withdrawal could be exercised free of charge. In the opinion of LG Hamburg, the clause requiring a maximum of 42 cents (mobile) or 14 cents (fixed) per call was also not objectionable, since that clause would lead to even fewer costs in the exercise of the right of withdrawal.

The Hanseatic Higher Regional Court of Hamburg took a different view on appeal, which had clearly stated at the hearing that a chargeable 01805 number was in any case against Paragraph 3a of the UWG in conjunction with Paragraph 312a(3) of the UWG. 5 BGB. Admittedly, the rules in Paragraph 312a,para. 5 BGB does not comply with the requirement of Directive 2011/83/EU, but the clear wording of the ECJ in its judgment of 02.03.2017 (rs. C-568/15) allows for training in national law in conformity with the directive. The Senate pointed out that there was no general basic tariff, but that the telephone numbers offered were more expensive than a “normal phone number”. Even Deutsche Telekom’s fixed-line tariff is lower than the defendant’s 01805 number.

This resolves the legal issues raised. No paid numbers may be provided for contacting the company by telephone or within a revocation instruction, under which the consumer can call the company. In addition, the correct telephone number must always be used(see this article).

Marian Härtel
Author: Marian Härtel

Marian Härtel ist Rechtsanwalt und Fachanwalt für IT-Recht mit einer über 25-jährigen Erfahrung als Unternehmer und Berater in den Bereichen Games, E-Sport, Blockchain, SaaS und Künstliche Intelligenz. Seine Beratungsschwerpunkte umfassen neben dem IT-Recht insbesondere das Urheberrecht, Medienrecht sowie Wettbewerbsrecht. Er betreut schwerpunktmäßig Start-ups, Agenturen und Influencer, die er in strategischen Fragen, komplexen Vertragsangelegenheiten sowie bei Investitionsprojekten begleitet. Dabei zeichnet sich seine Beratung durch einen interdisziplinären Ansatz aus, der juristische Expertise und langjährige unternehmerische Erfahrung miteinander verbindet. Ziel seiner Tätigkeit ist stets, Mandanten praxisorientierte Lösungen anzubieten und rechtlich fundierte Unterstützung bei der Umsetzung innovativer Geschäftsmodelle zu gewährleisten.

Tags: Cancellation policyConsumerE‑mailHamburgLegal issuesLegal questionMail

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  • Informationen
    • Ideal partner
    • About lawyer Marian Härtel
    • Quick and flexible access
    • Principles as a lawyer
    • Why a lawyer and business consultant?
    • Focus areas of attorney Marian Härtel
      • Focus on start-ups
      • Investment advice
      • Corporate law
      • Cryptocurrencies, Blockchain and Games
      • AI and SaaS
      • Streamers and influencers
      • Games and esports law
      • IT/IP Law
      • Law firm for GMBH,UG, GbR
      • Law firm for IT/IP and media law
    • The everyday life of an IT lawyer
    • How can I help clients?
    • Testimonials
    • Team: Saskia Härtel – WHO AM I?
    • Agile and lean law firm
    • Price overview
    • Various information
      • Terms
      • Privacy policy
      • Imprint
  • Services
    • Support and advice of agencies
    • Contract review and preparation
    • Games law consulting
    • Consulting for influencers and streamers
    • Advice in e-commerce
    • DLT and Blockchain consulting
    • Legal advice in corporate law: from incorporation to structuring
    • Legal compliance and expert opinions
    • Outsourcing – for companies or law firms
    • Booking as speaker
  • News
    • Gloss / Opinion
    • Law on the Internet
    • Online retail
    • Law and computer games
    • Law and Esport
    • Blockchain and web law
    • Data protection Law
    • Copyright
    • Labour law
    • Competition law
    • Corporate
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    • Law on the protection of minors
    • Tax
    • Other
    • Internally
  • Podcast
    • ITMediaLaw Podcast
  • Knowledge base
  • Videos
    • Information videos – about Marian Härtel
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    • Blogpost – individual videos
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