• Mehr als 3 Millionen Wörter Inhalt
  • |
  • info@itmedialaw.com
  • |
  • Tel: 03322 5078053
Rechtsanwalt Marian Härtel - ITMediaLaw

No products in the cart.

  • en English
  • de Deutsch
  • Informationen
    • Ideal partner
    • About lawyer Marian Härtel
    • Quick and flexible access
    • Principles as a lawyer
    • Why a lawyer and business consultant?
    • Focus areas of attorney Marian Härtel
      • Focus on start-ups
      • Investment advice
      • Corporate law
      • Cryptocurrencies, Blockchain and Games
      • AI and SaaS
      • Streamers and influencers
      • Games and esports law
      • IT/IP Law
      • Law firm for GMBH,UG, GbR
      • Law firm for IT/IP and media law
    • The everyday life of an IT lawyer
    • How can I help clients?
    • Testimonials
    • Team: Saskia Härtel – WHO AM I?
    • Agile and lean law firm
    • Price overview
    • Various information
      • Terms
      • Privacy policy
      • Imprint
  • Services
    • Support and advice of agencies
    • Contract review and preparation
    • Games law consulting
    • Consulting for influencers and streamers
    • Advice in e-commerce
    • DLT and Blockchain consulting
    • Legal advice in corporate law: from incorporation to structuring
    • Legal compliance and expert opinions
    • Outsourcing – for companies or law firms
    • Booking as speaker
  • News
    • Gloss / Opinion
    • Law on the Internet
    • Online retail
    • Law and computer games
    • Law and Esport
    • Blockchain and web law
    • Data protection Law
    • Copyright
    • Labour law
    • Competition law
    • Corporate
    • EU law
    • Law on the protection of minors
    • Tax
    • Other
    • Internally
  • Podcast
    • ITMediaLaw Podcast
  • Knowledge base
    • Laws
    • Legal terms
    • Contract types
    • Clause types
    • Forms of financing
    • Legal means
    • Authorities
    • Company forms
    • Tax
    • Concepts
  • Videos
    • Information videos – about Marian Härtel
    • Videos – about me (Couch)
    • Blogpost – individual videos
    • Videos on services
    • Shorts
    • Podcast format
    • Third-party videos
    • Other videos
  • Contact
Kurzberatung
  • Informationen
    • Ideal partner
    • About lawyer Marian Härtel
    • Quick and flexible access
    • Principles as a lawyer
    • Why a lawyer and business consultant?
    • Focus areas of attorney Marian Härtel
      • Focus on start-ups
      • Investment advice
      • Corporate law
      • Cryptocurrencies, Blockchain and Games
      • AI and SaaS
      • Streamers and influencers
      • Games and esports law
      • IT/IP Law
      • Law firm for GMBH,UG, GbR
      • Law firm for IT/IP and media law
    • The everyday life of an IT lawyer
    • How can I help clients?
    • Testimonials
    • Team: Saskia Härtel – WHO AM I?
    • Agile and lean law firm
    • Price overview
    • Various information
      • Terms
      • Privacy policy
      • Imprint
  • Services
    • Support and advice of agencies
    • Contract review and preparation
    • Games law consulting
    • Consulting for influencers and streamers
    • Advice in e-commerce
    • DLT and Blockchain consulting
    • Legal advice in corporate law: from incorporation to structuring
    • Legal compliance and expert opinions
    • Outsourcing – for companies or law firms
    • Booking as speaker
  • News
    • Gloss / Opinion
    • Law on the Internet
    • Online retail
    • Law and computer games
    • Law and Esport
    • Blockchain and web law
    • Data protection Law
    • Copyright
    • Labour law
    • Competition law
    • Corporate
    • EU law
    • Law on the protection of minors
    • Tax
    • Other
    • Internally
  • Podcast
    • ITMediaLaw Podcast
  • Knowledge base
    • Laws
    • Legal terms
    • Contract types
    • Clause types
    • Forms of financing
    • Legal means
    • Authorities
    • Company forms
    • Tax
    • Concepts
  • Videos
    • Information videos – about Marian Härtel
    • Videos – about me (Couch)
    • Blogpost – individual videos
    • Videos on services
    • Shorts
    • Podcast format
    • Third-party videos
    • Other videos
  • Contact
Rechtsanwalt Marian Härtel - ITMediaLaw

BGH: Willingness to arbitrate does not trigger duty to notify

7. November 2022
in Law on the Internet, Online retail
Reading Time: 2 mins read
0 0
A A
0
p palais2013 mitbrunnen miletzki internet
Key Facts
  • The question of the obligation to provide information on dispute resolution is a perennial issue in warning letters.
  • Claims that there are major problems do not make the dispute over the dispute resolution platform any less relevant.
  • The BGH recently ruled on the willingness of online retailers to participate in dispute resolution.
  • According to Section 36 (1) No. 2 VSBG, only an entrepreneur who is obliged to participate must provide information.
  • The duty to inform is not triggered by a mere declaration of willingness to participate.
  • Unclear declarations of willingness do not lead to an obligation to participate in accordance with Section 36 (1) No. 2 VSBG.

The question of how and in what way the EU’s dispute resolution platform must be referred to is actually a perennial issue in warning letters. Some may think: Don’t we have bigger problems? An example of this in this article.

Well, since the obligation to include the link, there have been numerous court decisions. Recently, even decisions of the BGH have been added. Recently, the issue was whether it is problematic for an online merchant to indicate that it would be willing to participate in dispute resolution from time to time(see this article).

A rather similar complex of disputes has now reached the BGH.

The dealer had the following passage in his terms and conditions.

The EU has set up an online portal to help dissatisfied customers. In case of complaints about goods or services that you have purchased from us via the Internet, you can find a neutral dispute resolution body at the following address (…) to reach an out-of-court solution. Please note, for some industries and in some countries there are currently (as of 01.02.2017) no dispute resolution bodies. Therefore, as a consumer, you may not be able to use this portal to resolve disputes with us in those countries. For more information, visit the EU’s online portal. We are not obliged to participate in a dispute resolution procedure before a consumer arbitration board. Nevertheless, we are generally prepared to participate in dispute resolution proceedings before a consumer arbitration board.

The Federal Court of Justice deemed this permissible and ruled:

  1. The provision of § 36 para. 1 No. 2 VSBG requires information about the competent consumer arbitration board only from an entrepreneur who has undertaken to participate in a dispute resolution procedure or is obliged to do so by virtue of a legal provision. In contrast, an entrepreneur who has merely agreed to participate in a dispute resolution procedure is exempt from these disclosures.
  2. The persons appointed pursuant to sec. 36 para. 1 No. 2 VSBG, which is necessary for the occurrence of the obligation to notify, is not already fulfilled by the notification of the entrepreneur pursuant to Section 36 (2) VSBG. 1 No. 1 VSBG to be prepared to participate in a dispute resolution procedure before a consumer arbitration board.
  3. This also applies if the notification of the entrepreneur about the extent of his willingness to participate (“basically willing to participate in a dispute resolution procedure”) is unclear. Because from such an ambiguity of the declaration of readiness it is not to be concluded that the entrepreneur has an obligation to participate in the sense of § 36 para. 1 No. 2 VSBG is received or has been received.
Marian Härtel
Author: Marian Härtel

Marian Härtel ist Rechtsanwalt und Fachanwalt für IT-Recht mit einer über 25-jährigen Erfahrung als Unternehmer und Berater in den Bereichen Games, E-Sport, Blockchain, SaaS und Künstliche Intelligenz. Seine Beratungsschwerpunkte umfassen neben dem IT-Recht insbesondere das Urheberrecht, Medienrecht sowie Wettbewerbsrecht. Er betreut schwerpunktmäßig Start-ups, Agenturen und Influencer, die er in strategischen Fragen, komplexen Vertragsangelegenheiten sowie bei Investitionsprojekten begleitet. Dabei zeichnet sich seine Beratung durch einen interdisziplinären Ansatz aus, der juristische Expertise und langjährige unternehmerische Erfahrung miteinander verbindet. Ziel seiner Tätigkeit ist stets, Mandanten praxisorientierte Lösungen anzubieten und rechtlich fundierte Unterstützung bei der Umsetzung innovativer Geschäftsmodelle zu gewährleisten.

Tags: AGBBghConsumerEntscheidungenInformationinternetPortalserviceWarning

Weitere spannende Blogposts

BGH clarifies the distinction between pseudo self-employed and employees: An urgent warning for startups, game developers, esports teams and agencies

BGH clarifies the distinction between pseudo self-employed and employees: An urgent warning for startups, game developers, esports teams and agencies
26. May 2023

A new BGH ruling confirms the risks of bogus self-employment - be prepared In recent years, I have repeatedly pointed...

Read moreDetails

Google must also read emails – imprint obligation

medienrecht
7. November 2022

Anyone offering services on the Internet must provide an imprint in accordance with § 5 of the German Telemedia Act....

Read moreDetails

Ebay purchase because of malfunction on the phone?

False gold bars may also be sold on Ebay
7. November 2022

On the subject of Ebay, there are now truly a lot of judgments in the German legal landscape. Therefore, I...

Read moreDetails

Geoblocking Regulation: Federal Network Agency accepts complaints!

Twitch, YouTube, Twitter and Instagram start enforcing copyrights
7. November 2022

Last year, the Geoblocking Regulation was launched(see this article), and violations can result in severe fines(see this article). Now the...

Read moreDetails

Artificial Intelligence and Copyright: Implications and Risks for Game Developers

Esports. What is it?
8. June 2023

The legal challenges and opportunities arising from the use of AI in game development. In today's digital world, where Artificial...

Read moreDetails

Why millions of websites currently have an incorrect legal notice ;-)

Social media accounts and imprint
17. May 2024

❌ Section 5 TMG no longer exists. ✅ Long live § 5 DDG (Digital Services Act). The new Digital Services...

Read moreDetails

Frankfurt district court a.M. softens influencer jurisdiction

15. July 2019

The Regional Court of Frankfurt am Main has appealed against the vast majority of German regional and regional courts and...

Read moreDetails

Should we ever sign a declaration of injunction?

Online retailer: Notice of warranty of defects
17. September 2019

Today I would like to raise one issue, because many are hardly on their radar. That is the question of...

Read moreDetails

File sharing: No relief as a mother

File sharing and instruction by parents
7. November 2022

On August 20, 2019, the Munich Local Court ordered the defendant wife and mother from Starnberg to pay damages in...

Read moreDetails
Contractual regulations for no-code/low-code software development
Other

Contractual regulations for no-code/low-code software development

21. May 2025

No-code and low-code platforms enable rapid software development without extensive manual programming. Applications are increasingly being developed on the basis...

Read moreDetails
Erotic content on OnlyFans: Copyright and personality rights protection for creators

Erotic content on OnlyFans: Copyright and personality rights protection for creators

20. May 2025
Goodbye hustle culture? Startup life between 24/7 grind and work-life balance

Goodbye hustle culture? Startup life between 24/7 grind and work-life balance

19. May 2025
Startup buzzwords 2025: Bullshit bingo in marketing German Introduction: Bullshit bingo in marketing German

Startup buzzwords 2025: Bullshit bingo in marketing German Introduction: Bullshit bingo in marketing German

18. May 2025
From the metaverse boom to AI euphoria – a tech lawyer in the hype cycle

From the metaverse boom to AI euphoria – a tech lawyer in the hype cycle

17. May 2025

Podcastfolge

AI in law: opportunities, risks and regulation – the IT Media Law Podcast Episode 3

AI in law: opportunities, risks and regulation – the IT Media Law Podcast Episode 3

24. September 2024

Welcome to the third episode of our podcast "IT Media Law"! In this episode, we delve into the fascinating world...

Read moreDetails
9e9bbb286e0d24cb5ca04eccc9b0c902

Legal challenges of innovative business models

1. October 2024
75df8eaa33cd7d3975a96b022c65c6e4

Life as an IT lawyer, work-life balance, family and my career

26. September 2024
da884f9e2769f2f96d6b74255be62c27

The role of the IT lawyer

5. September 2024
d5ab3414c7c4a7a5040c3c3c60451c44

The metaverse – legal challenges in virtual worlds

26. September 2024

Video

My transparent billing

My transparent billing

10. February 2025

In this video, I talk a bit about transparent billing and how I communicate what it costs to work with...

Read moreDetails
Fascination between law and technology

Fascination between law and technology

10. February 2025
My two biggest challenges are?

My two biggest challenges are?

10. February 2025
What really makes me happy

What really makes me happy

10. February 2025
What I love about my job!

What I love about my job!

10. February 2025
  • Privacy policy
  • Imprint
  • Contact
  • About lawyer Marian Härtel
Marian Härtel, Rathenaustr. 58a, 14612 Falkensee, info@itmedialaw.com

Marian Härtel - Rechtsanwalt für IT-Recht, Medienrecht und Startups, mit einem Fokus auf innovative Geschäftsmodelle, Games, KI und Finanzierungsberatung.

Welcome Back!

Login to your account below

Forgotten Password? Sign Up

Create New Account!

Fill the forms below to register

All fields are required. Log In

Retrieve your password

Please enter your username or email address to reset your password.

Log In
  • Informationen
    • Ideal partner
    • About lawyer Marian Härtel
    • Quick and flexible access
    • Principles as a lawyer
    • Why a lawyer and business consultant?
    • Focus areas of attorney Marian Härtel
      • Focus on start-ups
      • Investment advice
      • Corporate law
      • Cryptocurrencies, Blockchain and Games
      • AI and SaaS
      • Streamers and influencers
      • Games and esports law
      • IT/IP Law
      • Law firm for GMBH,UG, GbR
      • Law firm for IT/IP and media law
    • The everyday life of an IT lawyer
    • How can I help clients?
    • Testimonials
    • Team: Saskia Härtel – WHO AM I?
    • Agile and lean law firm
    • Price overview
    • Various information
      • Terms
      • Privacy policy
      • Imprint
  • Services
    • Support and advice of agencies
    • Contract review and preparation
    • Games law consulting
    • Consulting for influencers and streamers
    • Advice in e-commerce
    • DLT and Blockchain consulting
    • Legal advice in corporate law: from incorporation to structuring
    • Legal compliance and expert opinions
    • Outsourcing – for companies or law firms
    • Booking as speaker
  • News
    • Gloss / Opinion
    • Law on the Internet
    • Online retail
    • Law and computer games
    • Law and Esport
    • Blockchain and web law
    • Data protection Law
    • Copyright
    • Labour law
    • Competition law
    • Corporate
    • EU law
    • Law on the protection of minors
    • Tax
    • Other
    • Internally
  • Podcast
    • ITMediaLaw Podcast
  • Knowledge base
    • Laws
    • Legal terms
    • Contract types
    • Clause types
    • Forms of financing
    • Legal means
    • Authorities
    • Company forms
    • Tax
    • Concepts
  • Videos
    • Information videos – about Marian Härtel
    • Videos – about me (Couch)
    • Blogpost – individual videos
    • Videos on services
    • Shorts
    • Podcast format
    • Third-party videos
    • Other videos
  • Contact
  • en English
  • de Deutsch
Kostenlose Kurzberatung