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Rechtsanwalt Marian Härtel - ITMediaLaw

LG Koblenz: Inadmissible demand for confirmation of termination by telephone

21. March 2024
in Law on the Internet, Online retail
Reading Time: 2 mins read
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lg koblenz unzulaessige forderung telefonischer kuendigungsbestaetigung
Key Facts
  • The Koblenz Regional Court dealt with the telephone confirmation of online notices of termination and its influence on consumer protection.
  • It was found that telephone confirmations act as an obstacle to effective terminations.
  • The company demanded confirmation by telephone, which was deemed misleading and in breach of the Unfair Competition Act.
  • The ruling emphasizes the importance of transparent and uncomplicated termination procedures.
  • Authentication can also be carried out by e-mail, which is less restrictive.
  • Companies must implement consumer-friendly practices to comply with legal requirements.
  • The ruling emphasizes the importance of safeguarding consumer rights in the digital business world.

Insight into the decision of the Koblenz Regional Court

Content Hide
1. Insight into the decision of the Koblenz Regional Court
1.1. Facts
1.2. Decision of the Koblenz Regional Court
1.3. Conclusion

In its judgment of 27.02.2024 (Ref.: 11 O 12/23), the Regional Court of Koblenz dealt with a relevant aspect in the area of online consumer protection by examining the practice of confirming notices of termination given online by telephone. Although this ruling does not represent a significant legal innovation, it provides clear guidance regarding the design of termination processes in digital business transactions. It underlines the importance of a transparent and consumer-friendly approach to online termination procedures. The decision shows that additional requirements, such as telephone confirmation, can be seen as an obstacle to effective and uncomplicated termination. In this context, the ruling serves as a kind of guide for companies to optimize their processes in line with the expectations of the digital age and legal requirements.

Facts

In the underlying case, a consumer protection association took legal action against a company that demanded a telephone confirmation for the validity of a termination notice issued online. The plaintiff was of the opinion that such a demand not only constituted an unnecessary hurdle, but also misled the consumer about his right to terminate the contract within the meaning of the UWG. The company’s approach is seen as an example of challenges in the digital business world, where processes are often complicated by additional requirements. The case highlights how important it is for companies to make termination procedures simple, clear and without unnecessary obstacles. It shows that in the course of digitalization, the protection of consumer rights, especially with regard to the termination of contractual relationships, plays an essential role.

Decision of the Koblenz Regional Court

In its decision, the Koblenz Regional Court found that the company had violated the Unfair Competition Act (UWG) by requiring its customers to confirm online cancellations by telephone. The court judged this practice to be misleading, as it gave a false impression of the legal requirements for termination. The ruling emphasized that the authentication of a terminating party can also be carried out by less restrictive means, such as confirmation by e-mail. This underlines the need for companies to make termination processes simple and consumer-friendly in order to comply with the principles of fair and transparent business transactions. Although the Koblenz Regional Court’s ruling does not create a new legal situation, it does emphasize the importance of clear and uncomplicated termination procedures in digital business transactions. It reminds companies that compliance with consumer protection regulations is essential for a fair business environment and that termination processes must not be made unnecessarily difficult. The decision shows that companies must take both practical and legal considerations into account when designing their business processes. This not only serves to protect consumers, but also promotes a transparent and trustworthy business relationship between companies and customers.

Conclusion

The judgment of the Koblenz Regional Court provides important insights for companies in online business transactions. It highlights the need to design termination processes in line with legal requirements and in the interests of consumer friendliness. Companies are required to review their practices and ensure that they are not only efficient but also legally compliant.

Marian Härtel
Author: Marian Härtel

Marian Härtel ist Rechtsanwalt und Fachanwalt für IT-Recht mit einer über 25-jährigen Erfahrung als Unternehmer und Berater in den Bereichen Games, E-Sport, Blockchain, SaaS und Künstliche Intelligenz. Seine Beratungsschwerpunkte umfassen neben dem IT-Recht insbesondere das Urheberrecht, Medienrecht sowie Wettbewerbsrecht. Er betreut schwerpunktmäßig Start-ups, Agenturen und Influencer, die er in strategischen Fragen, komplexen Vertragsangelegenheiten sowie bei Investitionsprojekten begleitet. Dabei zeichnet sich seine Beratung durch einen interdisziplinären Ansatz aus, der juristische Expertise und langjährige unternehmerische Erfahrung miteinander verbindet. Ziel seiner Tätigkeit ist stets, Mandanten praxisorientierte Lösungen anzubieten und rechtlich fundierte Unterstützung bei der Umsetzung innovativer Geschäftsmodelle zu gewährleisten.

Tags: AuthenticationCompetitionConsumer protectionDigitizationE‑mailJudgmentKoblenzKündigungLaw against Unfair CompetitionMailRegional Court KoblenzUwg

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  • Informationen
    • Ideal partner
    • About lawyer Marian Härtel
    • Quick and flexible access
    • Principles as a lawyer
    • Why a lawyer and business consultant?
    • Focus areas of attorney Marian Härtel
      • Focus on start-ups
      • Investment advice
      • Corporate law
      • Cryptocurrencies, Blockchain and Games
      • AI and SaaS
      • Streamers and influencers
      • Games and esports law
      • IT/IP Law
      • Law firm for GMBH,UG, GbR
      • Law firm for IT/IP and media law
    • The everyday life of an IT lawyer
    • How can I help clients?
    • Testimonials
    • Team: Saskia Härtel – WHO AM I?
    • Agile and lean law firm
    • Price overview
    • Various information
      • Terms
      • Privacy policy
      • Imprint
  • Services
    • Support and advice of agencies
    • Contract review and preparation
    • Games law consulting
    • Consulting for influencers and streamers
    • Advice in e-commerce
    • DLT and Blockchain consulting
    • Legal advice in corporate law: from incorporation to structuring
    • Legal compliance and expert opinions
    • Outsourcing – for companies or law firms
    • Booking as speaker
  • News
    • Gloss / Opinion
    • Law on the Internet
    • Online retail
    • Law and computer games
    • Law and Esport
    • Blockchain and web law
    • Data protection Law
    • Copyright
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    • Corporate
    • EU law
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    • Other
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