In this video, lawyer Marian Härtel explains how early-stage SaaS startups can professionally develop service level agreements. Learn:- How to define realistic service promises
– Strategies for minimizing risk
– Effective limitation of liability
– Scalable contract structures for your startup
Core topics:
- Capacity planning
- Support strategies
- Transparent monitoring
- Building customer trust
Practical tips for young companies in the IT and SaaS sector: Learn how to develop legally compliant SLAs that support your growth and convince customers.